Partner Programs | Property Managers
A water loss in a single-family home is a bad day. The same loss in a multi-unit building is a bad day multiplied by every unit the water touches, every tenant who needs answers, and every day a unit sits offline. Property managers do not need a restoration vendor. They need a partner whose process was built for that multiplication.
This is the 911 Restoration of Minneapolis partnership program for property managers across the Twin Cities metro: priority response agreements, unit-by-unit documentation, and tenant coordination that takes work off your desk instead of adding to it. Start the conversation below, refer an active loss, or call (763) 225-2528 any hour.
Three facts separate multi-unit losses from everything else, and they are the three facts this program is designed around.
A supply line failure on the fourth floor is a ceiling problem on the third, a wall problem on the second, and a flooring problem in the lobby by morning. Losses travel through chases, party walls, and floor assemblies, so the real footprint is always larger than the unit where it started, and finding all of it early is the difference between one drying job and a mold discovery three units away.
Every affected unit is a household with questions about access, belongings, timelines, and whether they need to relocate, and every one of those conversations lands on your team by default. Unmanaged, tenant communication becomes the largest single time cost of the loss, and the largest source of complaints that outlive it.
Every extra day a unit stays wet is a day of lost rent, a delayed turn, and a tenant deciding whether to renew. Drying speed is not a technical detail in multi-unit work. It is a line item, which is why extraction capacity, equipment volume, and daily moisture verification matter more here than anywhere else we work.
Five commitments, standing across your whole portfolio, from a single duplex to a tower.
Partner properties move to the front of dispatch, with a live answer at any hour and crews on site in hours. The agreement is set up before the loss, with site access notes, utility shutoff locations, and your escalation contacts already on file, so the first hour is spent working, not orienting.
Every affected unit gets its own photo record, moisture log, and drying data, tied together by a map of where the loss originated and everywhere it traveled. That structure is what carriers, owners, and, when it comes to it, attorneys ask for, and it is the document set that keeps responsibility questions between insurers instead of between you and your tenants.
Our team schedules unit access, posts and delivers entry notices to your standard, walks tenants through what is happening in their unit, and fields the equipment and timeline questions directly. You set the communication rules once, and the calls that used to fill your office line come to us.
One project lead owns the loss from intake to completion, sends updates on the cadence you choose, daily during active drying, and answers for the whole job. No re-explaining the situation to whoever picks up, and Direct Insurance Coordination with the carrier runs through the same person.
Multi-unit losses cluster at night and on weekends, when supply lines burst unwatched and nobody notices until the unit below calls. The emergency line is answered by people who can dispatch, not a service that takes messages, because a loss discovered at midnight should be a crew on site before morning, not a ticket in a queue.
Send your portfolio details through the form and our team will set up the response agreement, usually inside a week: a walkthrough of your properties if useful, access and escalation details on file, and the emergency line in your after-hours protocol. If your community association properties have different needs, the HOA program covers the governance side, and the full program overview is at the partners hub.
And if the relationship starts the other way, with a loss already underway and no agreement in place, that works too. Refer the claim, watch how the first job runs, and let the response, the documentation, and the update cadence make the case for the standing agreement afterward. Most of our partner relationships started with one building and one bad night.
Tell us what you manage and we will get back to you with the right person.
Skip the paperwork and get a crew moving. Refer the claim online or call the emergency line, any hour, any day.
Or call (763) 225-2528