Partner Programs | Insurance Professionals
Adjusters do not grade restoration contractors on marketing. They grade them on whether the file closes: documentation that answers questions before they are asked, estimates in the format the desk expects, scopes that hold, and supplements that arrive with evidence instead of surprises. This page is our standard of work, written for the people who review it.
911 Restoration of Minneapolis works water, fire, mold, and storm claims across the Twin Cities metro under Direct Insurance Coordination: we document to carrier standards and communicate with your desk directly, while the policyholder keeps control of their claim. Reach the team any hour at (763) 225-2528 or route a loss through refer a claim.
Every loss produces the same three-part record, built from the first walkthrough rather than assembled at invoicing.
Date-stamped wide and close shots of every affected room and material: the origin, the waterline, pre-mitigation conditions, and each phase of the work through completion. Organized by room, labeled, and delivered so the file tells the story without a phone call.
Initial moisture mapping that establishes the true footprint of the loss, including origin-and-path tracing across units and assemblies, then daily meter readings for every affected material against dry-standard targets. The map justifies the scope, and the logs justify the duration.
Equipment counts, placement, and runtimes documented daily, with atmospheric readings alongside, so equipment charges reconcile against the drying data rather than standing on their own. Demobilization happens when the numbers hit target, and the record shows it.
Behind the paperwork, the credentials your file needs are in place: IICRC certified technicians on every loss, background-checked crews, full licensing and insurance, and a local operation working from a Blaine office, which means the company standing behind the workmanship is still in this market when a question surfaces a year later.
Four working habits that determine whether a contractor makes a claim easier or harder.
Estimates are built in Xactimate, the estimating platform carriers already work in, with line items, room dimensions, and pricing in the structure your desk expects, so review happens against a familiar format instead of a translation exercise.
Beyond emergency mitigation, scope gets discussed before it becomes an invoice. If we believe a wall needs to open or flooring cannot be saved, you hear the reasoning and see the readings first, and genuine disagreements get resolved at the scope stage, where they are cheap, not at the payment stage, where they are not.
Supplements exist because demolition reveals what walkthroughs cannot, not as a pricing strategy. When one is warranted, it arrives promptly, with the photos and readings that justify it, tied to the specific discovery that triggered it. A supplement without new evidence is a conversation we do not start.
A live answer at any hour, on-site response within hours for active water, first documentation to your desk fast, and updates on the cadence you set. When you tell a policyholder the mitigation team is on the way, that statement should stay true, and it is the one commitment everything else here depends on.
Agents live one step earlier in the same story. When a client calls you with water on the floor, the contractor you point them toward becomes part of your service, and the wrong referral costs renewals. What the program offers you is simple: a team that answers at 2 a.m., treats your client's claim documentation as its own product, works cleanly with the carrier through Direct Insurance Coordination, and sends status back so you are never the last to know. The program details live at the partners hub, and routing a client takes two minutes at refer a claim.
Tell us what you manage and we will get back to you with the right person.
Route it through the referral form with the loss details, or call the emergency line and dispatch starts on the call.
Or call (763) 225-2528