About Us | Reviews
Reviews
Restoration companies meet their customers on bad days, which makes reviews the most honest record of how a company actually behaves under pressure. These are ours, from Twin Cities homeowners and businesses who called us after water, fire, mold, and sewage emergencies, unedited and in their own words.
The same review feed appears on our national service page, because one local reputation should read the same everywhere you find it.
The people behind these reviews are introduced at about us, and if you are reading this page mid-emergency, the 911 Restoration of Minneapolis service team responds across the metro 24 hours a day.
What Our Customers Say
Synced from our Google Business Profile, in the reviewer's own words.
★★★★★Zack is truly one in a million! He actually brought a fair amount of hope back into my life as I try to negotiate moving forward with a most frustrating situation (extensive water damage from a dishwasher malfunction.) He is knowledgeable, thorough, respectful and extremely low pressure. All of that and more made me decide to forego a second opinion and go with him. He has my highest recommendation! His assistant Tony also top notch!
Elisabeth Swanson
★★★★★Zach quickly responded to our water problem, was honest, transparent and very quickly went to work once we gave the go ahead. Highly recommend Zach and this team
Bill Manning
★★★★★We had water damage in our kitchen, and the team did an excellent job with the drying and mitigation process. They were professional, arrived on time, explained everything clearly, and kept us informed throughout the job. A special thank you to Zach and Reese for their outstanding work. They were courteous, knowledgeable, and made a stressful situation much easier to deal with. Their attention to detail and professionalism were greatly appreciated. I would definitely recommend this company to anyone needing water damage mitigation or restoration services. Thank you again for the great service!
Moh Alsowumil
★★★★★Zach came out right away to assess some water damage we had. He quickly put a plan in place, gave his recommendations, and explained what to expect along the way. Zach made a stressful situation a lot easier. We are grateful for his help.
Nikole Slocum
★★★★★We had the best experience with 911 restoration. Zach and his team were professional and did an excellent job drying out our home after water damage. They definitely made a stressful situation much easier! Highly recommend!
Stephanie Fystrom
★★★★★Zach was responsive, patient, and courteous. His team communicated with my adjuster, and they were willing to return when an additional damage was detected. Thanks Zach, Tim, and Lionel for all your work!
Susie M
★★★★★Zak and his team did a quick, thorough, efficient job cleaning up mold, moisture and mildew after a shower leak. He communicated well, followed through and explained everything. It made a nasty problem a lot easier to deal with. Highly recommend.
Fawkes
★★★★★The services Zach, Tony, and Lionel offered were truly a blessing and provided in a timely manner. They took care to provide details on everything they were doing and we had complete confidence in their services and wisdom shared. They reassured us throughout the process and even took time to pray with us. Our home is dry and we are truly grateful!
Christopher Reeves
★★★★★911 Restoration did a great job for me - identifying Mold then removing and remediating. Especially Zach, who was wonderful to work with - great communication, responsive to questions and quick turnaround times. Would highly recommend.
Cathleen Shanayda
★★★★★I called 911 Restoration after waking up to my basement flooding. I spoke with Zach, and he came out right away to help. He was kind, knowledgeable, and made quick work of my basement. I met a couple of his crew members later on who are just as friendly and worked just as fast. Communication has been great, and overall they did a very thorough job. I'm so happy I called these guys. They have been amazing to work with!
Morgan Meskill
★★★★★Zach, and Tony and the owner of 911 Jared were incredible. After my insurance company told me they would have a contractor call me within an hour and show up in 4 hours, nothing… I called 911 Restoration and Zack said he would come right away and he did just that. They have incredible dehumidifiers and fans to dry things out quickly to avoid mold growth and IAQ problems. As a professional Engineer, I wish all of my commercial contractors could perform like this! We still have to replace all the water damaged finishes, but there is no need to look any further than 911 restoration.Jared said they could start the repairs within a few weeks time which is unheard of in the post-Covid era. They are capable, competent, professional and document everything precisely to insurance industry standards. No need to look elsewhere for water remediation work! Simply Fantastic!
John Brady
★★★★★911 Restoration came out after our roof leaked at work and the building sustained major water damage. They worked really quickly and did a great job communicating and keeping us informed. Not only did they do a really thorough job of drying out the building initially, but they then came back after the roof leaked again. They were excellent- professional, knowledgeable, and personable. Highly highly recommend them!
Tara Inveen
Every review, positive or critical, gets read by the owner.
The honest ones are how a local company stays worth recommending. If we worked on your home or property, we would genuinely value a few sentences about how it went.
Worked With Our Team?
A review helps your neighbors know who to call on their hard day, and it means a great deal to the crew who did the work.